Shipping & Returns - InfinityWigs.com – Infinity Wigs

Shipping & Return Information

Shipping:

Infinity Wig is excited to offer flat–fee shipping & handling

We offer 4 shipping options:

  • Free Ground shipping on all order over $50.00
  • US Ground shipping takes 7–9 business days: $7.95*
  • US 3-Day Air shipping takes 4–6 business days: $14.99*
  • US Next Day Air shipping takes 2–3 business days: $49.99*

*All shipping rates are for US shipping only.  Please email/call for International rates.  Additional rates may apply for duties & taxes.  $10 surcharge for Hawaii & Alaska.

Additional Shipping Information

All shipments over $500, will require signature confirmation.

For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Shipping Delays, Cancellations, Refusals

Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 20% of your order total (50% on international orders). Shipping and handling charges are non refundable.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays and additional shipping and handling charges, as information must be verified.

Returns/Exchanges:

Returns

Infinity Wigs will accept all items that are still in new and unworn quality.  The order will be charged with a 20% restocking fee due to Infinity Wigs' need to examine and resend each item back to our vendor that is returned.  In order to accept returns the following requirements must be met:

  • Item must be returned within 10 business days of receipt on initial order.
  • Item must be in original packaging with all tags and odor-free.
  • All items listed as final or discontinued are considered a final sales. No returns or exchanges.

Exchanges

Infinity Wigs exchanges are 100% FREE.   After receiving the item to be exchanged we will then issue you a gift card to be used towards any future purchase (gift cards expire one (1) year after initial order date).  In order to accept exchanges, the following requirements must be met:

  • Item must be returned within 10 business days of receipt on initial order.
  • Item must be still in new and unworn quality.  
  • Item must be in original packaging with all tags and odor-free.
  • Item must be of equal or greater value.
  • Coupon codes, promotions or gift cards received on initial order are not transferable to the exchanged order.
  • For Vivica Fox products, shipping charges we be reduced from the exchange value
  • All items listed as final or discontinued are considered a final sales. No returns or exchanges.

Form - Return Merchandise Authorizations (RMAs): Policy & Procedure

 

All items listed as final or discontinued are considered a final sales. No returns or exchanges.